Careers at ALTO

Join our team of Attorneys and Customer Success Specialists to empower collaboration between Retailers, Law Enforcement, and Prosecutors

ALTO is a Start-Up
with 16 Years of Experience

Since its founding in Chile in 2005, ALTO has expanded to 5 countries.

Our USA team has grown quickly over the last few years as we expand our engagement with Retailers, Law Enforcement, and Prosecutors throughout the country.

Our Team Culture

Happiness

Sense of satisfaction and balanced well-being

Entrepreneurship

Flexibility and adaptability to change

Community Building

Feeling of belonging and responsibility to others

Transparency

High ethical standards

Collaboration

Passion to be part of a growing team

Talent Development

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Strong business acumen and desire for growth

Tenacity and determination

About our Key Positions

In each market, ALTO has on-the-ground personnel to serve customers and the community. Our teams consist of many critical roles, who work closely together as well as completing individual projects.

The CSS works closely with the retail team to create a safe customer experience. They also work closely with law enforcement to reduce theft and safety issues. The CSS is the most critical part of the ALTO Alliance solution. This position is about more than just working in the stores, it requires someone who can report on what is happening in the field, gather information for ALTO Staff Attorneys and create connections between critical incidents.

The CSM is responsible for managing the CSS team while also managing the relationship success with clients. This role will deliver highly visible business impact to our internal Directors of Operations, IT Analytics and Research Department, and included but not limited to areas such as Finance, Human Resources, and other areas as ALTO US grows. This is a role where you can both excel and grow in your influence, support, and lead others within your department, and be a contributor to the ALTO organization for its future success.

The ALTO Alliance Legal Assistant is responsible for supporting the entire Legal Team for administrative responsibilities, research, and development of legal solutions for ALTO’s clients’ crime and public safety challenges. The ALTO Alliance Legal Assistant is also responsible for supporting Staff Attorney(s) in managing clients’ criminal investigations and cases in their local metro areas.

This position requires incumbents to exercise well developed legal skills and knowledge, and act independently under general oversight and direction of the Alliance Managing, Lead, and Staff Attorney(s).

The ALTO Alliance Staff Attorney is responsible for researching and developing legal solutions for ALTO’s clients’ crime and public safety problems. The ALTO Alliance Staff Attorney is also responsible for managing clients’ criminal investigations and cases in the referenced state. Experience practicing criminal law is highly valued.

This position requires incumbents to exercise well developed legal skills and knowledge and act independently under general oversight and direction of the Alliance Senior Attorney and the Director of Operations.

The Director of Customer Success will deliver highly visible business impact to our internal Directors of Operations, IT Analytics and Research Department, and included but not limited to areas such as Finance, Human Resources, and other areas as ALTO US grows. This is a role where you can both excel and grow in your role, support, and lead others within your department, and on-goingly, be a contributor to the ALTO organization for its’ future success in all Markets ALTO serves.

Why ALTO?

Outstanding Benefits

ALTO believes that your contributions to our mission and our clients deserve a supportive company, a strong culture and outstanding benefits

Health, Dental & Vision Coverage

100% coverage for employee’s Medical, Dental, and Vision insurance and many great options for families

Complete Retirement Solutions with Matching

Robust 401K offering plus employer matching helps you invest in your future and give yourself a leg up on retirement

Generous Paid Time Off

We believe in the value of vacations and time spent outside of work

Life/Disability Coverage

Group life insurance plus short-and long-term disability provides a financial safety net for unforeseen events

Professional Growth and Development

We invest in your career through professional development, including LP certification, bar membership, and other resources

Flexible Work Hours

Our client-centric engagement model allows team members to set flexible hours

Innovative Work

ALTO USA was recently recognized by Loss Prevention Magazine as the Solution Provider Partner of the year. This award reflects our commitment to creating innovative solutions to our clients’ most pressing problems.

Life at ALTO

Jeremiah Wood, LPQ: Customer Success Specialist, San Francisco

As an ALTO Customer Success Specialist, I have an opportunity to work with an exceptionally passionate and eclectic team that has positive impacts on our communities. I have the pleasure of directly collaborating with our diverse and dedicated clients in creating a safe and secure retail atmosphere.

Every day I need to incorporate my devoted customer service, high attention to detail, and critical thinking abilities in examining criminal and safety challenges our partners experience and resolving the issues using our expansive and evolving services. Knowing at the end of the day Alto has improved the communities we serve is empowering and encourages me to address the next opportunities on the horizon.

Christina Cuomo, Esq: Staff Attorney, Baltimore

As a former prosecutor, I can say unquestionably that ALTO provides a unique and invaluable service to its clients. Following cases from their inception to their prosecution, the process is exciting and invigorating. It is so rewarding to work with law enforcement, to build cases with prosecutors, and to provide results to our clients and to our community. People often say, "it takes a village;" ALTO creates the village.

Kyrie Bock, LPQ: Director of Customer Success, Baltimore

Running operations and managing others is enjoyable, and after much of the last 14 years of my career, this is where I find my fulfillment. However, working at ALTO, and being a part of the day-to-day success that we are accomplishing both with Retailers, supporting Law Enforcement, and making a difference in the communities and the Markets we serve nationwide, that takes fulfillment to a whole new level fueled by passion and teamwork. This is available through what we do, who we are, and how we are committed to growing. Because of our Team at ALTO US, this how we are successful.